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 Upgrading a Customer Care and Billing System

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c_sb05 Receive Your Complimentary White Paper NOW: Are You Satisfied with Your Current Email Archiving System? Email archiving is rapidly becoming a critical best practice for organizations of all sizes and across all industries. Osterman Research conducted a primary survey specifically for this white paper, surveying organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving solution. The goal is to report on a variety of metrics related to archiving systems and vendor performance, to help decision makers in their archiving evaluation process.

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Request Your Complimentary Beyond Job Scheduling White Paper NOW! The Road to Enterprise Process Automation. Learn how your organization can maximize ROI and build in a comprehensive automation philosophy from the ground up with UC4 Workload Automation Suite. This white paper demonstrates the ever-increasing value of adding enterprise process automation software to the IT infrastructure by :· Tracing the evolution of traditional batch scheduling· Illustrating where leading edge products are today· Outlining a set of requirements for moving beyond batch processing and into the realm of true enterprise process automation· Illustrating how UC4 Workload Automation Suite address advanced product requirements. Note: Offer Valid in the United States and Select International Countries Only.
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c_msf21 Receive Your Complimentary White Paper: Comparing Research In Motion and Microsoft Mobile Solutions. The concept of working "any time and anywhere" has become popular. To support this concept, many organizations are adopting mobile solutions. Mobile solutions are essential to a strong IT infrastructure because they facilitate employee access to information in near-real time, regardless of location. Organizations that implement mobile solutions benefit from a work force that remains fully connected to the business both on and off site. This paper compares the Research In Motion BlackBerry solution (BlackBerry mobile devices and BlackBerry Enterprise Server) with the Microsoft® mobile solution (Microsoft Windows Mobile® and Microsoft Exchange Server 2007 SP1 with Microsoft ActiveSync® technology) by analyzing features of the user experience and the administrator experience. Use the information in this paper to understand the benefits and shortcomings of both solutions.
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